West London HR Consortium: Report of learning set on HR communication and integration

Following on from research by the Institute for Employment Studies on What Customers Want from HR and a series of workshops run for London Councils during 2009, two strong themes emerged: how the HR function facilitates effective people management and how it relates to its internal customers: senior managers, line managers and employees.

These questions became more pertinent during the course of the project as Councils were operating in an environment where serious cost reductions were required and the HR function had to identify how it caould best support a period of challenging change as well as addressing various HR issues within the function.